Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at skeleton_clo@hotmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer.

Please send returns to: Holmsgatan 11, 50330, Borås, Sweden

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, and gift cards. Note: these exceptions do not apply to EU customers exercising their right of withdrawal (see below).

Exchanges The fastest way to get what you want is to return your item and, once accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.

To be eligible, your item must be unworn, unused, with tags, and in its original packaging. You'll need your receipt or proof of purchase.

Return shipping costs are the responsibility of the customer. We will refund you within 14 days of receiving the returned goods, using the same payment method you used for the original purchase. If items have been used beyond what is necessary to inspect them, we reserve the right to deduct an amount reflecting any reduction in value.

To exercise your right of withdrawal, contact us at skeleton_clo@hotmail.com.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed within 14 days of us receiving the returned goods, to your original payment method. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at skeleton_clo@hotmail.com.